Product questions
Is it right for my hair type, what's in it, how does it compare. Answered from your real product details.
AI Assistant for Product Brands
Customer questions and stockist replies, sorted.
Customer messages, set up around your products.
"Will this work on my hair type?", "where's my order?", "do you do wholesale?". The same messages land across your inbox, your DMs and your reviews, and slow replies cost sales. The Assistant answers them from your real product details, ingredients and policies, in your brand voice, so customers get quick, accurate help and stockists get a proper reply.
Product Q&A
Orders
Wholesale
Reviews
The problem
The same product questions, across every channel.
Customers ask the same things whether they find you on Instagram, your shop or a review: is it right for my hair, how do I use it, where's my order. Answering each one properly takes time you'd rather spend on the brand, and a slow reply is a lost sale. The Assistant handles the repeat questions accurately and in your voice, so support stops being the thing that swallows your day.
What it handles
The messages a growing brand deals with daily.
Set up around your range, so it knows your products, ingredients and policies.
Usage and how-to guidance
How much to use, when and in what order, so customers get results and come back.
Order and delivery support
Where's my order, shipping times and returns, worded clearly and consistently.
Wholesale and stockist enquiries
A professional reply to "do you do wholesale" with your terms and the next step.
Review responses
Warm replies to good reviews and calm, non-defensive ones to the difficult, protecting your brand.
Launch and restock announcements
Ready-to-post wording for a new product, a restock or an offer, in your brand voice.
In practice
The replies you'd otherwise write yourself.
Pick the situation, add a detail, send.
"Is this good for my hair type?"
An honest answer from your product details and ingredients, with a usage tip, and no claims you haven't made.
"Do you do wholesale?"
A professional reply with your wholesale terms or minimum order and how to take it further.
"When's it back in stock?"
A friendly update and a ready-made restock announcement you can post to everyone waiting.
Where to start
Try it, or get set up properly.
Same pricing as the main AI Assistant. A setup gets your product details, ingredients and policies loaded so replies stay accurate.
Questions
The things brands ask first.
Will it make claims about my products I haven't made?
No. It only uses the product details and wording you've approved, and it won't promise results or say "best" or "guaranteed" on your behalf.
Can it handle order and delivery questions?
Yes, using your shipping times, returns policy and the details you provide. For live order status you'd still check your shop, but the wording is ready.
Does it sound like my brand?
You set your brand voice at setup and read every message before it's sent, so it stays on-brand.
Can it write launch and restock posts too?
Yes. The content tool drafts announcements and offers in your voice, around your actual products.
Try the Assistant
Tell us about your brand.
Send a few details and we'll set you up with the right starting point. No obligation.